Kyle Wiggers
During the pandemic especially, it’s become overwhelming for small- and medium-sized businesses (SMBs) to answer all of their customer service requests. A Freshworks survey found that companies experienced a 71% increase in overall contact volume between February 2020 and January 2021, and expect it to increase further. At...
During a developer keynote at Google I/O 2022, Google unveiled Cloud Run jobs, an extension of Google Cloud’s service for developing and deploying containerized apps using languages including Go, Python and Java. Cloud Run jobs are designed for containers that run to completion and don’t serve requests, such...
Research in the field of machine learning and AI, now a key technology in practically every industry and company, is far too voluminous for anyone to read it all. This column, Perceptron (previously Deep Science), aims to collect some of the most relevant recent discoveries and papers —...
Secrets management, or the use of tools to access and create digital authentication credentials, was growing in adoption pre-pandemic. But as the health crises forced businesses to move online, secrets management became an indispensable part of operations. According to a 2021 1Password survey, 65% of companies now have...
Business-to-business (B2B) companies are generating an increasing percentage of their revenue through partner ecosystems. In a 2018 Accenture survey, 76% of business leaders said that current business models will be unrecognizable in the next five years, with ecosystems being the main change agent. But despite their growing importance,...
This week at the 2022 NAB Show Streaming Summit, Google launched in general availability Media CDN, a platform for delivering content using the same infrastructure the powers YouTube. With a presence in over 1,300 cities across 200 countries, Google says that Media CDN is designed to — in...
Maintaining source code is one of the toughest challenges that software developers face. In a 2020 survey from Sourcegraph, 51% of developers said that they have more than 100 times the volume of code they had ten years ago while 92% say the pressure to release software faster...
“Feature stores,” with their dreary and opaque moniker, might not sound like the sexiest subject.
But they’re an essential part of the AI systems that enterprises — and consumers, for that matter — use every day. That’s why they’re attracting an increasing amount of attention and investment from venture...
Research in the field of machine learning and AI, now a key technology in practically every industry and company, is far too voluminous for anyone to read it all. This column aims to collect some of the most relevant recent discoveries and papers — particularly in, but not...
Demostack, a San Francisco, California-based startup creating a “demo experience” platform for software-as-a-service (SaaS) sales teams, today announced that it raised $34 million in a Series B round led by Tiger Global Management with participation from Bessemer Venture Partners, Amiti Ventures, GTMfund, Operator Collective, and StepStone. CEO Jonathan...