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Crypto exchange OKX witnessed service disruptions after primary infrastructure provider Alibaba Cloud announced a hardware failure in Alibaba Cloud’s Hong Kong data center.

Alibaba Cloud Hong Kong IDC Zone C server went offline on Saturday at roughly 10 PM ET and failed to recover for over 7 hours at the time of reporting. On-chain data further confirms that OKX processed no transactions during this timeline.

Partial list of Alibaba Cloud’s global infrastructure. Source: Alibaba Cloud

Alibaba Cloud’s website shows that the Hong Kong (China) server hosts three availability zones, which have been operational since 2014. The cloud provider confirmed the outage through an official announcement, as shown below.

Alibaba Cloud’s official announcement about service disruption that affected OKX’s service. Source: Alibaba Cloud

While announcing the service disruption, OKX revealed that it is working together with Alibaba Cloud to resolve the issues. “Funds are safe. Sorry for any inconvenience caused,” the announcement added.

In the meantime, users cannot withdraw and deposit funds, while some claim that their account balances have glitched to show $0 in their funds. Many investors have confirmed that their trades got stuck midway and have shown concerns about possible losses.

OKX has not yet to responded to Cointelegraph’s request for comment.

Related: OKX releases proof-of-reserves page, along with instructions on how to self-audit its reserves

In early December, Avalanche blockchain entered into a partnership to power Alibaba Cloud’s Node-as-a-Service initiatives.

As Cointelegraph reported, the partnership is aimed at developing new tools for launching validator nodes on Avalanche’s public blockchain platform in Asia. The integration will allow Avalanche developers to use Alibaba Cloud’s plug-and-play infrastructure as a service to launch new validators.

During the announcement, it was revealed that Avalanche hosts over 1,200 validators and processes roughly 2 million daily transactions.